Shipping & Delivery Policy
SPV DESIGNS is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.
How long does it take for an order to arrive? Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 10 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if the product I received is in damaged condition? If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or drop a mail at email@example.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Please make sure that the original product tag and packing is intact when you send us the product back.
Who needs to sign for my delivery? Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.
How the delivery charge is calculated for multiple units? The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products. Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations